http://blog.red-dog.com/online-customer-service/ A place where web design meets SEO and networking. Sun, 06 Jul 2008 05:26:54 +0000 http://wordpress.org/?v=2.2.1 http://blog.red-dog.com/online-customer-service/#comment-31 Alina Popescu Mon, 03 Sep 2007 11:41:01 +0000 http://blog.red-dog.com/online-customer-service/#comment-31 After over a year of working in a customer care department, I'm well aware that a good customer service department plays a great part in turning one time customers into returning customers. And as returning customers are always more valuable than one time customers, I totally agree with you that companies paying attention to this side of their business have a lot to gain. Amazon seems to be quite proactive and to always adapt to emerging needs, therefore it is not a big surprise they rank so high :) After over a year of working in a customer care department, I’m well aware that a good customer service department plays a great part in turning one time customers into returning customers. And as returning customers are always more valuable than one time customers, I totally agree with you that companies paying attention to this side of their business have a lot to gain. Amazon seems to be quite proactive and to always adapt to emerging needs, therefore it is not a big surprise they rank so high

]]>