Comments on: Online Shopping Excellence: Apple

By: RED PEN

RED PEN — Tue, 18 Dec 2007 10:31:47 +0000

Mir bleiben och wat mir sinn
With a smirk on the face we used to imitate the Luxembourgish accent on the way they were and wanted to remain, and with progress we have assimilated with the locals and don’t want the country to change.
Apart from the inevitable extension, people used to leave their doors open with no fear. That all has changed. You had better be aware when someone rings the doorbell with the excuse of a broken-down car or inquiries as to whether or not you sell sheep (I’‘m living mid-town!). Intruders these days break into your house, beat you and take your belongings, fleeing to a neighbour country.
Did borders ever prevent Europe from becoming united ?
Red Pen

By: Colleen

Colleen — Mon, 17 Dec 2007 16:44:00 +0000

I have never had such great customer service before. If everyone follows Apple’s lead and follow through, we will be very satisfied customers, indeed.

You can set up systems internally, but we all need to rely on 3rd parties at some point along the way. Your P&T experience is a case in point. Poor delivery makes for very frustrated consumers. And frustrated consumers don’t like repeat performances!!!

By: The Red Pen

The Red Pen — Mon, 17 Dec 2007 16:15:43 +0000

Finding out about your Apple experience really tempted me to order that latest glossy super-class toy as Christmas approaches. Time is even tighter than the parking spots in this country, not to mention those dazzling, smiling faces that bring service we’re so used to…(NOT)
What better idea than to surf the net in quest of THE object which will be the surpise under the Christmas tree.
I recently made an order from the online store for dog lovers at Cesar Millan Inc, known to all as the Dog Whisperer. Here’s where the online system falls down. They did their job perfectly, however when it got to the post office in Luxembourg, it took the letter carriers one week before I got the package. I am, of course, still waiting for an explanation from the Luxembourg P & T.

It also reminds me of a birthday order I made to the UK for some golf clubs and found the package in a 3-day delivery right in front of the door. Lucky this is Luxembourg and contrary to social control, people pay no attention to this kind of stuff which could have disappeared during the day. Lucky I came in first to hide the present!!!
But all is not bad in Luxembourg: getting some money “out of the wall” as we say, a man ran 2 streets behind me with his kid on the shoulders to give me the money I had forgotten to take out and had only put my credit card back in the wallet.